Frequently Asked Questions
Q. How much does delivery cost and how long will it take?
A. United Kingdom Delivery (3-5 working days)
Postage and Packing for all UK deliveries is at a standard charge of £2.99 irrespective of the number of items you order.
ZEAL aims to deliver product(s) to you, to the delivery address you have requested in your order within the time period set out above but we cannot give an exact delivery time and date.
If we have not delivered the product(s) within 30 days of submitting your order or any other date that we have agreed with you then you may cancel the contract and we will refund any money paid by you.
European Delivery (Excluding the UK) (7-10 working days)
Postage and Packing for all European deliveries is at a standard charge of £6.99.
Rest of World Delivery (7-14 working days)
Postage and Packing for all Rest of World deliveries is at a standard charge of £6.99.
General Information for all deliveries outside of the United Kingdom
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define which products may be delivered to your country.
Please note that many countries have specific import restrictions on certain products of materials, it is the responsibility of customers to check local customs regulations before placing an order for international delivery. Zeal do not offer any assistance in this process.
All products are sold on delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international delivery.
All purchases will be made via Paypal.
Q. What is the returns policy?
Once received, goods which are not of satisfactory quality, not as described or simply unwanted may be returned for a full refund. However, postage and packing costs are non refundable. Simply return the items, in their original condition and packaging, within 14 days of receipt. Earrings are exempt from the returns policy and are non refundable.